Business Info
909-402-3777
983 W San Bernardino Rd, Covina, CA 91723
Hourglass Lab's Plan Policies
Subscription Cancellation Policy:
Cancellation Rights & Refund: Enrollment fees and first and last month's dues or annual dues are nonrefundable.
Members may cancel their non-loyalty membership plan in their "My Subscriptions" at any time. Members are responsible for canceling these plans from their "My Subscriptions" page.
https://www.hourglasslab.online/account/my-subscriptions
Clients may cancel their (Loyalty: Group Training 1x + Queen Key, Loyalty: Group Training 2x + Queen Key , Loyalty: Group Training 3x + Queen Key) subscription plan and their 1 year agreement at any time, but if I do so before the date of their 12th monthly dues payment is due, they will be charged a cancellation fee equal to the lesser of $1440 or the unpaid portion of their first 12 monthly dues billings (plus tax, if any, and any other outstanding amounts due, such as late fees).
Grace Period Policy:
Grace periods give clients and members the opportunity to rectify failed payments, before their subscription cancels.
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Failed Payment: If your subscription payment fails, you will have exactly 7 day grace period to resubmit your payment.
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Membership: you are still responsible for paying for the service until your subscription is canceled.
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Late Fee: If the payment is not made within 5 days of the missed payment, a $25 late fee will be applied to your account.
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Cancellation: To avoid the cancellation of your subscription, please ensure your payment is resubmitted within the 7 day grace period.
Booking Policy:
No training sessions refund will be issued for any reason, including but not limited to relocation, illness, and unused sessions. Hourglass Lab Training Club sessions meet on a predetermined fixed schedule a set number of times per week. Hourglass Lab Training Club sessions are not transferable and, if missed, no refunds or make-up sessions will be given. If the client doesn’t show-up, they forfeit of the session and a loss of the financial investment at the rate of one session.
Cancel 24 hours in advance to avoid a $28.00 late cancellation fee. You may receive texts to the number on your account about reservation changes. Msg & data rates may apply. Contact us or reply STOP to the text to opt out.